Refund & Return Policy

Countries: This policy applies to customers in Mauritius only.

Payments: We accept payments in advance to ensure seamless order processing. Payment instructions are sent via email or SMS upon order placement.

Returns

We accept returns for both defective and non-defective products under these conditions:

• Product must be in original, unused, “like-new” condition.
• Return request within 14 days of delivery date.

To request a return, contact us via:

• Phone: 52555061 or 52542667
• Email: contact@tizardin.mu (Subject: “Return Request”)

Exchanges

Exchanges are handled under the same terms as returns. Replacement item availability depends on stock.

Refunds

Refunds are processed under these terms:

• Refunds available for items returned within 14 days.
• Defective products: Full refund after verification.
• Non-defective products: Refund excludes delivery fee (if any).

Refunds issued within 7–10 working days after approval.

Refund Method

• Refunds processed in-store only.
• Tizardin.mu does not collect or store any customer banking details.

To initiate a refund, contact us via:

• Phone: 52555061 or 52542667
• Email: contact@tizardin.mu (Subject: “Refund Request”)

Conditions for Refund Approval

• Returned products must be new, unused, with original packaging.
• Defective items may require a photo for verification.

Delivery Delays

Adverse weather or uncontrollable events may delay delivery. We’ll notify you and reschedule. Refunds for undelivered items cover item cost & delivery fees only.

Contact Us

For any returns, exchanges, or refunds, reach out:

• Phone: 52555061 or 52542667
• Email: contact@tizardin.mu

For full details see our Terms & Conditions.