Refund & Return Policy

Last updated: March 14, 2021

At Tizardin.mu (Business Registration Number: I07024772), we want you to be completely satisfied with your botanical collections, indoor and outdoor plants, and gardening supplies.

Countries: This policy applies to customers in Mauritius only.

Payments: We accept payments in advance (via internet banking / bank transfer) to ensure seamless order processing and stock reservation. Payment instructions are sent via email, SMS, or WhatsApp upon order placement.

Living Plants & Natural Variation Disclaimer

Because our products are living organisms rather than manufactured goods:

• Plants naturally vary across seasons, stock batches, and propagation cycles for indoor, outdoor, succulent, and specialized collections.
• Some website images serve as visual references only and are non-contractual. Living plants grow, change size (small, medium, or large), may or may not currently bear flowers, and can look different from studio photographs taken at a specific point in time.
• Variations in foliage, form, and blooming stages are entirely normal for living specimens and do not constitute a "defective" product.

Returns

We accept returns for both defective and eligible non-defective products under these conditions:

• Product must be in original, unused, and proper condition (including original nursery pots or packaging where applicable).
• Return or exchange requests must be made within 14 days of the delivery date.

To request a return, contact us via:

• Phone / SMS: 52555061 or 52542667
• Email: contact@tizardin.mu (Subject: “Return Request”)

Exchanges

Exchanges are handled under the same terms as returns. Replacement item availability depends on stock batches and seasonal propagation.

Refunds

Refunds are processed under these terms:

• Refunds available for eligible items returned within 14 days.
• Defective products: Full refund or replacement after verification (photographic evidence may be requested).
• Non-defective products: Refund excludes delivery fees incurred.

Refunds are processed and issued within 7–10 working days after approval.

Refund Method & Banking Safety

• Refunds are processed in-store.
• Tizardin.mu never collects, handles, or stores any customer banking details or credit card information.

To initiate a refund, contact us via:

• Phone / SMS: 52555061 or 52542667
• Email: contact@tizardin.mu (Subject: “Refund Request”)

Delivery Logistics, Postal Codes & Cart Pin Location

To ensure smooth deliveries across Mauritius:

• Postal Code Finder: Customers can easily look up regional postal codes using our dedicated Mauritius Postal Code Finder.
• Cart Pin Location: Customers can paste their exact GPS pin location directly into the cart page during checkout to assist drivers with swift home delivery.
• Delivery Delays: Adverse weather, severe traffic, or uncontrollable events may occasionally delay delivery schedules. We’ll notify you promptly to reschedule. Refunds for undelivered items cover the full item cost and associated delivery fees.

Contact Us

For any returns, exchanges, or refunds, reach out:

• Phone / SMS: 52555061 or 52542667
• Email: contact@tizardin.mu

For full details see our Terms & Conditions and Privacy Policy.