• Delivery options

Home delivery - Minimum purchase of Rs350 & free delivery for order above Rs1000 with discount code send by our team tizardin.

Pick up in store - Free of charge no delivery fee. Customers can pick-up their plant(s)directly in the store. You'll  get notify by email or SMS when their plant(s) are ready to get collected with a location pin. Customers may pay by cash or Juice in-store, while collecting their item(s).

Free Home delivery on order over Rs1500 without discount code.* Please note that free home delivery is automatically calculated according to your region and in addition to your order amount. Rs1500 represents the average order basket required to qualify for free home delivery. The delivery amount shall not be mixed or confused with the average basket amount. Delivery is calculated separately according to your region. It is very important to know your local zip code, which you can find here.

Once payment has been made, we will contact you within 4 working days to coordinate delivery.

• Delivery terms & conditions

We do our best to schedule short slots for deliveries. Customers can choose their preferred delivery availability on Cart page - week-days or Saturdays only, please note no delivery is made on Sundays and public holidays.

Highly recommended, if you opt for home delivery :  While purchasing please add your correct home address & phone contact number details. Our delivery crew may contact you before lift or once on the spot.

No delivery is made on Sunday & Public holidays ( Exception can be made for some location)

• Weekend delivery.

Please note if you choose to get delivered on a Saturday while ordering and if the upcoming Saturday is a public holiday your order may be schedule for delivery the next weekend.*condition not applicable for pick up in store

• Which frequency customers get delivered ?

• Delivery unaccomplished - subject to clause 4, delivery.

4.1 Pick up location will be specified on the cart page and will be made to the Pick up point specified by you when ordering on the website. You have the ability to change this address while processing your order or directly chose from information page while ordering and you must do so if you move home so that we can deliver to the correct address. 

4.2 Products are subject to availability and prevailing market conditions. We may limit the quantities of items (particularly items on special offer) supplied to any one customer if in our opinion the quantity ordered jeopardizes availability for other customers. You can make ask for your reservation on our contact page.

4.3 We will always try to supply you with the full quantity that you have ordered. If you are not satisfied with the quality you have received, In the event that the items delivered to you are incomplete or include incorrect items, you must notify us promptly or within 1 hour. We may ask you to send us a photo as proof for confirmation. Please refer to our refund policy page.

4.4 We take special care to endeavor that deliveries are made within a short delivery slot and accordingly, it is your responsibility to ensure that an appropriate person is available to collect it. If no one is at the address when the delivery is attempted the item(s) will be retained by us. We will sent you a notification of delivery and will telephone to attempt to rearrange the delivery. In case of re-delivery, additional delivery fee will apply on your behalf. Please refer to our refund policy.

4.5 Please note adverse weather conditions or other events outside of our reasonable control may result in the occasional late or canceled delivery. If that is the case we will endeavor to contact you as soon as we are able to reschedule your delivery date availability. In any event, subject to clause 7.1 below, our liability to you will be limited to the price of items not delivered and the cost of delivery. (Refer to refund policy)

4.6 Should you fail to be present for your delivery we are entitled to charge you  the a déplacement fee.

4.7 tizardin.mu will ordinarily only make deliveries when an appropriate person is able to receive the order. In the event that you instruct tizardin.mu to leave the order unattended at your address, tizardin.mu expressly disclaims all liability which may arise by virtue of the item(s) being left unattended for a period of time.

4.8 tizardin.mu will not leave items unattended at your chosen pick up point, you or a person authorized by you must be present upon delivery of your order.

4.9 Deliveries are limited to one delivery per day per location.

Please note you need to bring your order ID reference while collecting your order.

• 5. Defect / incomplete / incorrect items

5.1 We guarantee the quality & quantity of our item(s). You must inspect the plant(s) and notify us promptly by SMS or by call our team on +23052555061 or +23052542667.

We will fully refund the price of any item that do not meet with your reasonable satisfaction or arrange for the delivery of replacement item providing that you notify us within 1 hour of delivery of the item. *Subject to availability. Refer to our refund policy page.